Operations

Our business truly comes into its own when we’re delivering our services out there in the field.

Supporting, managing and engaging with our customers – across our national property portfolio – is where people really experience our unique selling point.

We’re committed to delivering a responsive, fast and effective intensive management service. We take great care to provide an appropriate level of interaction with our tenants and we’re fully tuned into their individual and specific needs.

We visit every tenant at least every two weeks. Through our experience and from consultations with our partners we find this is the optimum level to assure happy, safe and supported tenants.

We help our tenants to enter into their tenancy, guide them through the Housing Benefit and welfare systems and ensure they are aware of their rights under their tenancy agreements.

We successfully collaborate with other agencies (statutory and voluntary) on our tenant’s behalf to make their lives as independent as possible.

We also provide signposting and practical support for tenants on keeping their property to a reasonable standard of hygiene.

We undertake monthly estate checks to ensure the schemes in which they live remain safe and secure. As well as ensuring the maintenance of internal and external fixtures and fittings we’re also able to arrange gardening, window cleaning and general cleaning advice through our network of community partners.

We always look for feedback from tenants, their families and other members of the community We encourage them to play a key role in helping us to improve our business. We listen – and we act. Inclusion by name, inclusion by nature.

Fully tuned in to the specific needs of our tenants