We are delighted to share the 2023/24 Tenant Satisfaction Measures for Inclusion Housing.
The Tenant Satisfaction Measures (TSM) Standard requires all registered providers to generate and report TSMs as specified by the Regulator of Social Housing. The publication provides details of Inclusion Housing’s reported TSMs for the year ending 31st March 2024.
We are delighted to share the 2023/24 Resident Involvement Statement.
The statement includes an overview of the activities and achievements along with tenant case studies during the last 12 months.
Michelle Dodgson, Operations Director, shares “Thank you to everyone who has contributed to another success year by the way of consultation, Homelife and tenant case studies”
Following a recent re-assessment through the Investors in Excellence standard, Inclusion Group has been recognised as a High Performing Investor in Excellence for a period of two-years to the end of December 2025. Feedback from the assessors noted “This achievement is an accolade of the business’ resourcefulness, resilience, and capability, and a definite testimony to the commitment of continuous improvement displayed by the team at all levels. Congratulations and thanks to each and every colleague across the Group for their continued hard work, commitment, and achievements”
We are delighted to again announce that not only have we retained our CSE award for Customer Service, we have also improved further on last year’s dual compliance plus award by gaining Compliance Plus recognition for 3 service areas as noted below:
Thanks to you the Inclusion team for your continued hard work and dedication to our customers, stakeholders and the business overall.
Congratulations to Inclusion Group on achieving Number 49 in the National Centre for Diversity’s 2023 Most Inclusion UK Employers.
NCFD was founded in July 2005 and was a key driving force behind the creation of “Investors in Diversity”, “Leaders in Diversity” and “Masters in Diversity”.
Inclusion Group continuously strive to ensure that Diversity within the workplace is a key focus in everything that we do. Well done to everyone at Inclusion for contributing towards our success!
We are delighted and pleased to share the fantastic case study completed by the Investors in Excellence.
Having worked with IiE since 2016, Neil Brown, Chief Executive, Inclusion Group tells us “The Investors in Excellence Standard is a robust performance management framework and works well for us. It gives us that independent insight and demonstrates true continuous improvement, and an evidence base which we can confidently share externally”
To find out more, click on the following link: https://www.investorsinexcellence.com/case-study-inclusion-group/
Inclusion Group are delighted to announce that we have achieved re-accreditation of the Leaders in Diversity award from the National Centre for Diversity.
“We are extremely happy and proud to have achieved our Leaders in Diversity reaccreditation – increasing awareness around Equality & Diversity issues and making sure we are as inclusive as possible is something myself and other members of our steering group are passionate about. Reviewing the results and recommendation from this reaccreditation has already given us some great starting points for us to use to assist in further improving the Equality & Diversity both within our business and externally and we look forward to taking these on and incorporating them into our Equality & Diversity action plan.” Jay Haywood – Inclusion E&D Steering Group Lead
The annual report produced by The Press, York St John University and City of York Council ranked Inclusion Housing at number 11 which is our highest ever rating demonstrating the economic impact and business success of the company as we have consistently risen up the ratings over the last 5 years.
A big thank you to colleagues, our tenants and partners. Inclusion has come a long way and future success is what we are planning for.
Following the most recent CFA assessment, Inclusion Housing are extremely pleased to announce that we have been awarded Compliance Plus for the second year running.
The assessment highlighted that within Inclusion “There is corporate commitment to putting the customer at the heart of service delivery and leaders in our organisation actively support this and advocate for customers”
Many thanks to all our staff teams hard work, commitment and continued support in our quest to achieve and maintain Customer Service Excellence!
Inclusion has recently been through re-assessment against the Investors in Excellence standard and has been recognised as an Investor in Excellence for a period of two-years to the end of January 2021. Feedback from the assessors noted:
This achievement is an accolade of the organisation’s resourcefulness, resilience and capability, and a definite testimony to the commitment of continuous improvement displayed across the organisation during a time of substantial growth and transition.…….. sincere congratulations are conveyed to all staff for their hard work, commitment and achievements in earning a good and positive assessment outcome
Inclusion Housing has been featured in the NCFD Grand Awards Top 100 Index 2019.
Inclusion’s achievement of reaching number 29 in the Top 100 Index 2019 is notable as this is the first year of qualification.
Well done to all the team at Inclusion a testament to the organisation’s commitment to Equality & Diversity!
Inspired by our role as a 'thought leader' in our sector
E-mail or Callhello@inclusiongroup.co.uk
01904675207
